Senior Service Delivery Manager (SC cleared)
* Lead 24/7 cybersecurity and infrastructure operations in a dynamic environment
* Hybrid working available (2 days onsite in Rugby)
* Salary £120,000 - £130,000
* Opportunity to drive governance, risk management, and service excellence.
ABOUT THE CLIENT
Our client is a leading organisation that places cybersecurity and infrastructure at the core of its operations. Their teams work on cutting-edge security and IT solutions, ensuring business continuity and resilience. Due to continued expansion and a focus on enhancing service delivery, we are seeking an experienced Senior Service Delivery Manager to join their team.
THE ROLE:
As a Senior Service Delivery Manager, you will be responsible for overseeing 24/7 cybersecurity and infrastructure operations, ensuring high service delivery standards, and leading L2 and L3 teams. You will manage key cybersecurity tools, enforce ITIL processes, drive governance, and mitigate risks. Your role will involve working closely with stakeholders to enhance security resilience, oversee incident management, and ensure SLAs are met while continuously improving service delivery frameworks.
SERVICE DELIVERY SKILLS:
1. Strong experience in cybersecurity and IT infrastructure roles.
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