Team Manager Niche
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Preston
Description
Davies are looking to recruit a dedicated Team Leader to support our busy claims team in Preston. Joining Davies as our new Team Leader means that you’ll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you’ll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.
This role will be leading the Pet Claims Team
What will your day look like:
* Ownership and oversight of the claims handling team, including management of team workload
* Managing a mixture of remote and office based claims handlers
* Development of claims handlers to achieve client SLA’s via support and coaching
* Ensure a high level of staff engagement
* Attend Client Review Meetings where appropriate
* Conducting regular performance and audit reviews, including annual PDR’s
* Managing claims handler absences
* Continuous improvement focus leading excellent customer service and technical delivery of claims
* Complaint escalation point
* Ensure Key Performance Indicator targets are reached and maintained
* Oversight of payment audit approval process to defined limits
* Involvement in recruitment and interview processes for claims handler/administrator roles
Knowledge and Abilities:
* A genuine passion for people management
* The confidence and gravitas to act as an efficient escalation point for claims and team related queries/complaints. Experience in Customer Service and Claims Management in an insurance background.
* Flexibility and adaptability.
* The ability to organise own workload.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
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