Job summary This is a 22.5 hour job share post. The Endoscopy Waiting List Coordinator will be responsible for the daily administration of the defined waiting lists and will liaise closely with clinicians, line managers and the operational management team. The post holder will be required to have a full understanding of and adherence to the Trust's Access policy and will implement changes to working practices in line with national access targets and local service requirements. Main duties of the job Waiting list management and validation for the - active, planned andsurveillance waiting list.o Data qualityo Clinical Governanceo Human resourceso Financeo Cross coverWAITING LIST MANAGEMENTo The post holder will be responsible for managing the three endoscopy waiting lists;active, planned and surveillance. This will be done by booking procedures andremoving patients from the list if appropriate and booking next events.o The post holder will be responsible for communicating with patients and their relativesto book their appointments and admission details both verbally and in writing.o Arrange transport (in line with trust procedure) and translation services wherenecessary.o To inform the Service Manager / General Manager of areas where performance is suboptimal and make suggestions as to remedial action plans. About us North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches. We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities. Take a tour of our hospital here Date posted 31 December 2024 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum inclusive of HCAS (pro-rata if LTFT) Contract Permanent Working pattern Part-time, Job share Reference number 393-NMUH-1549-B Job locations North Middlesex Hospital Edmonton N18 1QX Job description Job responsibilities Waiting list management - active, planned and surveillance Data quality Clinical Governance Human resources Finance WAITING LIST MANAGEMENT The post holder will be responsible for managing the three endoscopy waiting lists; active, planned and surveillance. This will be done by booking procedures and removing patients from the list if appropriate The post holder will be responsible for communicating with patients and their relatives to book their appointments and admission details both verbally and in writing Arrange transport (in line with trust procedure) and translation services where necessary To inform the Service Manager / General Manager of areas where performance is sub- optimal and make suggestions as to remedial action plans DATA QUALITY The post holder will be responsible for data quality and activity recording Active participation in decisions about local configuration of the patient management system and systems for recording of endoscopy data including co-ordination of the change processes within the department as required Review, agree and sign off the change process plans that affect their area of expertise CLINICAL GOVERNANCE To actively contribute to the incident investigation and reporting process and the complaints process Ensure the application of the Data Protection Act and Freedom of Information Act by training of staff and clear guidance Ensure the Health and Safety of all staff by appropriate risk assessment and training Audit existing access processes and policies and amend as required, in consultation with other key stakeholders to ensure on-going compliance and accurate data quality. To actively contribute to the incident investigation and reporting process and the complaints process Ensure the application of the Data Protection Act and Freedom of Information Act by training of staff and clear guidance Audit existing access processes and policies and amend as required, in consultation with other key stakeholders to ensure on-going compliance and accurate data quality. PROFESSIONAL AND PERSONAL DEVELOPMENT Attend mandatory training required for administrative staff as outlined in the Trust Mandatory Training Framework and any training where updating of skills/knowledge is required. Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes maximised. Participate in yearly staff appraisal, identifying professional development objectives and learning requirements. Job description Job responsibilities Waiting list management - active, planned and surveillance Data quality Clinical Governance Human resources Finance WAITING LIST MANAGEMENT The post holder will be responsible for managing the three endoscopy waiting lists; active, planned and surveillance. This will be done by booking procedures and removing patients from the list if appropriate The post holder will be responsible for communicating with patients and their relatives to book their appointments and admission details both verbally and in writing Arrange transport (in line with trust procedure) and translation services where necessary To inform the Service Manager / General Manager of areas where performance is sub- optimal and make suggestions as to remedial action plans DATA QUALITY The post holder will be responsible for data quality and activity recording Active participation in decisions about local configuration of the patient management system and systems for recording of endoscopy data including co-ordination of the change processes within the department as required Review, agree and sign off the change process plans that affect their area of expertise CLINICAL GOVERNANCE To actively contribute to the incident investigation and reporting process and the complaints process Ensure the application of the Data Protection Act and Freedom of Information Act by training of staff and clear guidance Ensure the Health and Safety of all staff by appropriate risk assessment and training Audit existing access processes and policies and amend as required, in consultation with other key stakeholders to ensure on-going compliance and accurate data quality. To actively contribute to the incident investigation and reporting process and the complaints process Ensure the application of the Data Protection Act and Freedom of Information Act by training of staff and clear guidance Audit existing access processes and policies and amend as required, in consultation with other key stakeholders to ensure on-going compliance and accurate data quality. PROFESSIONAL AND PERSONAL DEVELOPMENT Attend mandatory training required for administrative staff as outlined in the Trust Mandatory Training Framework and any training where updating of skills/knowledge is required. Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes maximised. Participate in yearly staff appraisal, identifying professional development objectives and learning requirements. Person Specification Education and Qualifications Essential English and Maths at GCSE level or equivalent Desirable Diploma level qualification or equivalent experience Courses / further study attended to demonstrate evidence of personal development Skills and abilities Essential Knowledge of medical terminology Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Desirable Knowledge of Careflow Awareness of National and Trust pathway targets (such as 18-week RTT target) Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Previous administrative and organisational experience Trust Values Essential Demonstrable ability to meet Trust values Person Specification Education and Qualifications Essential English and Maths at GCSE level or equivalent Desirable Diploma level qualification or equivalent experience Courses / further study attended to demonstrate evidence of personal development Skills and abilities Essential Knowledge of medical terminology Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Desirable Knowledge of Careflow Awareness of National and Trust pathway targets (such as 18-week RTT target) Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Previous administrative and organisational experience Trust Values Essential Demonstrable ability to meet Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name North Middlesex University Hospital NHS Trust Address North Middlesex Hospital Edmonton N18 1QX Employer's website https://www.northmid.nhs.uk/ (Opens in a new tab)