Job Ref: THW7577
Branch: Thorpe Park Hotel Spa
Location: Thorpe Park Hotel Spa, Leeds
Salary/Benefits: Competitive Salary with an excellent benefits package and monthly gratuities
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 14/11/2024
Closing date: 28/12/2024
If you are looking for a step into a Senior Sales Co-ordinator role within a well-renowned luxury 4-star hotel, this position could be for you. Reporting to the Sales Office Manager, you will have the opportunity to gain exposure in one of the largest revenue-generating areas of the business – conference and events sales. Your role day-to-day will include:
Your day-to-day responsibilities:
* Support the Sales Office Manager with the management of the team
* Support with the training and development of the sales team, focusing on conference and events
* Manage day-to-day activity of the booking cycle
* Understand and enforce the agreed bedrooms/events/treatment and restaurant sales strategies
* Undertake KPI reporting to the agreed company standard
* Forge great relationships with agents and guests alike
* Be familiar with all hotel facilities and services to advise guests/clients on how best to enhance their stay/visit
* Use your knowledge of the hotel's products and services to respond to enquiries, providing guests/clients with proposals that best suit their needs
* Manage bookings from the initial enquiry through to the seamless handover to the operational team on the arrival of the event/stay
* Develop your knowledge of the hotel’s conference and events product offerings and rate strategies
* Conduct hotel show rounds to showcase the hotel’s unique selling points
* Communicate with guests/clients with warmth and hospitality to deliver an authentic and genuine experience
* Work as part of a sales team to drive and achieve the sales targets
Who are we looking for?
We are looking for an experienced and passionate sales coordinator from a busy conference or events office who is keen to develop their career. You will have a flair for organisation, an eye for attention to detail, and great communication skills.
Ideally, you will have hotel experience, as well as experience working with Opera, restaurant booking systems, and Fourth Hospitality. You will have a proven ability to maximise business levels, be analytical with KPIs and reporting. We are looking for someone to turn ideas into reality for our guests and clients, always being solution-focused.
In return, we are offering a rewarding role with scope for career progression along with:
* A competitive salary, negotiable dependent on experience
* Free on-site parking
* Wagestream - Ability to access up to 40% of your wages as you earn, giving you more control over your finances
* 28 days annual leave (rising to 33 days after 5 years)
* Health cash plan and Employee Assistance Programme available 24/7
* Discounted Room Rates in our beautiful properties across the UK
* Discounted Friends Family Bed Breakfast Room Rates at our Hotels Inns across the UK
* Complimentary membership of the onsite gym
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Online access to high street discounts
* Life assurance pension
* An engaging supportive work environment
* Bespoke training development programmes
* Great promotional opportunities
A contemporary spa hotel on the edge of Leeds, Thorpe Park Hotel Spa greets its guests into a world of comfort and serenity. Boasting an award-winning spa, AA rosette restaurant, comfy bedrooms, and business facilities, no two days are ever the same. From weddings to business conferences and spa events, there’s plenty to get stuck into. Owned by Daniel Thwaites and within commuting distance of Leeds, York, and the surrounding areas, Thorpe Park Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, where team development is at its core.
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