Job Overview
To provide 2nd line technical support to internal employees, assisting them with problems via phone, email or onsite visits with professionalism and efficiency, maintaining a high degree of customer service.
Duties and responsibilities
1. Provide exceptional Customer service support to the business either face to face or verbally escalating to the Service Desk Manager where necessary
2. Work towards achieving SLA targets for the service disciplines (incident and request)
3. Prio...