Join to apply for the Technical Product Manager role at ITV Media.
Hiring range: £60,000 - £70,000
Your work matters to millions. Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.
Studios Technology
12 month FTC
White City, London
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The team
ITV Studios is one of the biggest global creators, producers and distributors of TV content in the world. Growing our UK and global production base is central to our More than TV strategy. We are the largest producer in the UK, one of the largest producers in Europe and one of the largest independent unscripted producers in the US.
The role
Central to Global Partnerships’ sales and distribution processes is access to accurate metadata, this is served through the SaaS product Fabric internally named ContentHub. The ContentHub provides source-of-truth metadata for Global Partnerships’ entire catalogue of content and formats, enabling teams across the business to understand, process and ultimately drive sales of ITV’s content worldwide.
The Technical Product Manager will play a pivotal role in keeping the ContentHub delivering value to the business. Responsible for continuous improvement of the broader product estate, the Technical Product Manager will work in partnership with business stakeholders and the Catalogue Manager to build, manage and deliver an ongoing roadmap of change, providing an essential service to the business as an enabler of supporting business growth and commercial value exploited from our catalogue.
Alongside this they will own and manage support issues and processes, monitor system performance and KPIs while keeping business and senior stakeholders informed and involved.
Key Responsibilities
The extent of your responsibilities will include but not be limited to:
* Product & Vendor Governance
Working with ITV wide management and governance of Fabric as a strategic vendor to ITV - including alignment across Fabric implementations in ITV, Product Roadmap, Escalations, Quarterly Business Reviews.
* Representing and championing the product among peers, colleagues and the wider ITV business.
* Influencing roadmaps of internal and external stakeholders to ensure Global Partnerships’ priorities are realised.
* Understanding the role the ContentHub plays in the business’s technology ecosystem and working with other cross functional teams to expand the quality and variety of content based on business needs.
* Planning for, testing and releasing new versions of underlying software.
* Change Management
Working in partnership with the Catalogue Manager to understand user issues, and working with stakeholders to understand opportunities for the Fabric / ContentHub product.
* Managing the end to end change process from ideation to delivery.
* Management of a backlog of priorities for the system and associated integrations and driving the delivery of these through internal and external suppliers and processes.
* Work with business users and stakeholders to define and prioritise requirements for change.
* Managing test environments and user testing activities, being accountable for the successful deployment of change.
* Reporting on delivery progress and plans to stakeholder groups.
* Service Management
Technology Service Management of Fabric as a vendor.
* Responsible for monitoring and improving system KPIs and driving ever increasing value to the business from the platform.
* Triaging, analysing and resolving technical user issues.
* Raising technical support issues with 2nd/3rd line support teams / suppliers, managing their responses (timing, quality etc).
* Continuous Improvement
Managing ongoing performance and improvement to existing and new system integrations.
* Understanding and documenting data structures and data flows, and helping troubleshoot data issues, including through system integrations.
* Analysing data, processes and system use to understand pain points and opportunities.
* Use this information to draft, maintain and deliver a roadmap of improvements to the product and associated integrations.
* Data and Reporting
Promote data accessibility and self-service for ContentHub users.
* Collaborate to create and develop self-service data tools / analytic solutions - within ContentHub and via external reporting tools such as GCP and Tableau.
* Act as technology advocate for data quality culture and standards.
* Ensure clear data lineage, data accuracy and data integrity in ContentHub records.
* Develop and enforce ContentHub data governance policies to standardize processes across teams and GP solution estate using data sourced from ContentHub.
Skills you’ll need (minimum criteria)
* Experienced in building trusted relationships with a diverse group of business and technology stakeholders.
* Understanding of the role of a Product Manager in relation to SAAS solutions.
* Detailed understanding of, or experience in a Business Analysis role.
* Experienced in (meta)data solutions management and data quality management.
* Experience of working in data analysis or with data related software.
* Experience working with system to system integrations.
* Experience of working in a software support environment.
Other things we’re looking for (key criteria)
* Self-starter.
* Able to organise and balance numerous responsibilities across different workstreams at the same time.
* Ability to persuade and communicate effectively with a diverse group of senior stakeholders.
* Have an ability to see strategic opportunity and translate this into a vision that gains broad consensus.
* Ability to apply different prioritisation methods and justify these to different stakeholders.
* Be inquisitive and able to elicit information from a diverse range of stakeholders.
* Care about quality and delivering an unparalleled user experience.
* Delivery mindset, adept at resolving issues in collaboration with stakeholders in the business and technology.
* Ability to identify benefit opportunities, and deliver appropriate technological change to realise them.
* Be comfortable working in a matrix organisation and a pragmatic decision maker.
* Willingness to embrace different delivery methodologies and apply them appropriately.
* Natural desire to further your knowledge in technology and the application of new ideas, systems and products.
ITV is for everyone. ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage. We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments.
Because those who make an impact deserve to be rewarded for it.
ITV Offers Some Great Rewards And Benefits Including
* Flexible working with a range of options
* Generous holiday allowance, plus you can buy more
* Annual bonus opportunity
* Competitive pension contribution
* Save as you earn - with an opportunity to buy ITV shares
* Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
Closing date: Friday 21st March 2025
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Advertising Services
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