A General Practice Assistant (GPA) will support GPs in the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient.
Main Duties of the Job
1. Working with the PCN leadership team to design, plan and implement the PCN vision and strategy.
2. Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
3. Extracting all information from clinical letters that needs coding and adding to notes.
4. Arranging appointments, referrals, tests and follow-up appointments of patients.
5. Preparing patients prior to going into see the GP, taking a brief history and basic readings in readiness for the GP appointment.
6. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
7. Filtering test results based on set protocols to minimise those requiring opinions from the clinicians.
8. Assisting the clinical staff in general to alleviate workload that can safely and appropriately be delegated to the GPA.
9. Explaining treatment procedures to patients.
10. Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
11. Supporting the GP with immunisations/wound care.
About Us
Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.
Stafford Town PCN consists of 4 practices, Castlefields Surgery, Stafford Health & Wellbeing, Holmcroft Surgery, and Wolverhampton Road Surgery.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Quality
1. Alert other team members to issues of quality and risk.
2. Work to practice protocols.
3. Assess own performance and take accountability for own actions, either directly or under supervision.
4. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
5. Work effectively with individuals in other agencies to meet patients' needs.
6. Effectively manage own time, workload, and resources.
Health & Safety
1. Using personal security systems within the workplace according to Practice guidelines.
2. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
3. Making effective use of training to update knowledge and skills.
4. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Equality and Diversity
Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
General
To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
Person Specification
Experience
* Candidates should have at least one year’s experience of General Practice (such as Health Care Assistants or Receptionist role).
Communication
1. Communicate effectively with other team members.
2. Be familiar in all mediums of communications such as email, tasks, telephone etc.
3. Communicate effectively with patients and carers.
4. Recognise people's needs for alternative methods of communication and respond accordingly.
5. Communicate effectively to outside agencies.
6. Communicate clearly with their lead GP.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£22,816 to £27,596 a year Dependent on Experience.
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