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We are a leading European IT solutions provider delivering cutting-edge technology, cloud, and managed services to businesses across industries. With a strong focus on innovation, customer service, and employee growth, we offer an exciting and rewarding environment where your skills can truly make an impact.
The Role
We're looking for a 2nd Line Support Engineer to join our growing team. You’ll be responsible for delivering top-tier technical support, troubleshooting complex issues, and ensuring that our customers receive outstanding service—both on-site and remotely.
What You’ll Be Doing
1. Providing 2nd line technical support and resolving incidents efficiently.
2. Working closely with 1st & 2nd line engineers and field teams to deliver exceptional service.
3. Offering technical guidance to the helpdesk and field engineers.
4. Assisting with infrastructure projects, customer audits, and IT implementations.
5. Maintaining customer service documentation and ensuring best practices are followed.
6. Identifying opportunities for improvement in customer infrastructure.
What We’re Looking For
1. At least 2 years' experience in supporting servers, networks, printers, PCs, and applications.
2. Strong knowledge of Microsoft technologies, including front-end and back-end applications, antivirus, and backup solutions.
3. Experience with Citrix, VMware, and Cisco is a plus.
4. Hands-on experience with network and peripheral equipment (routers, switches, hubs, UPS, printers, etc.).
5. Industry certifications like MCP, MCSA, MCSE, CCA, or CCNA are highly desirable.
Why Join Us?
* Hybrid working – 3 days in the office, up to 2 remote after probation.
* Modern workspace near Northampton city centre.
* Great culture – Social events, fun, supportive, and hard-working team.
* Perks & incentives – Holidays, vouchers, spot prizes, and more!
* Top tech setup – Latest laptops, iPhones, multiple screens for home & office.
* Subsidised healthcare & medical benefits.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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