Senior Sales Associate I/Keyholder - CE UK Braintree Outlet (40 Hours)
Location: Braintree, England
Country: United Kingdom
Region: United Kingdom
Reference Number: 1243562200-830b3
Position type: Permanent
Category: Retail
Job Function: Store - Associate, Store - Management
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
SENIOR SALES ASSOCIATE
Primary Purpose: The Senior Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
PROFILE
The successful candidate will demonstrate the following proficiencies:
* Understand how individual productivity impacts the store;
* Behave like a brand ambassador;
* Model sales behaviours taught in company sales training programs;
* Maintain high energy on the sales floor;
* Consistently achieve sales goals;
* Able to work with multiple customers simultaneously;
* Consistently anticipate and meet customers’ needs;
* Service all customers according to the Coach Approach standards;
* Participate as a team member and encourage the team to meet and exceed performance standards;
* Champion company initiatives and support management decisions;
* Demonstrate professional ethics.
Further requirements:
* Previous management experience in a luxury retail service environment preferable
* High school diploma or equivalent; college degree preferred
* Possess current knowledge of fashion trends and competition in the marketplace
* Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
* Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor and meet moderate stockroom lifting and store climbing requirements
* Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays.
Our Competencies for All Employees:
* Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation quickly and directly.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.
* Dealing with Ambiguity: Can effectively cope with change; can decide and act without having the total picture.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
* Interpersonal Savvy: Relates well to all kinds of people; builds constructive and effective relationships.
* Learning on the Fly: Learns quickly when facing new problems; is open to change; analyzes both successes and failures for clues to improvement.
Our Competencies for All People Managers:
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions.
* Building Effective Teams: Creates strong morale and spirit in their team; shares wins and successes.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
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