Summary
Here at F. Smales & Son Ltd, we are looking to invest in you. You will become a key part of our Business Sales team as you develop and grow with the team. You will be at the forefront of things, offering first-class service, dealing with customers via email and phone, building rapport with them and in turn increasing turnover.
Wage
£20,000 a year
£500 bonus after 3 months and again after 6 months £1000 loyalty bonus on completion of the apprenticeship and will then move to a salary in line with the sales team structure.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 8.30am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Main duties will include:
* Building rapport with new and existing customers
* Working towards sales targets once fully trained
* Liaising with customers via phone and email
* Invoicing customers
* Upselling of products
* Advising customers of current products and pricing
* Dealing with incoming enquiries in a professional manner
Where you’ll work
30 West Dock Street
Hull
HU3 4HL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HULL COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The training will be delivered in the workplace under the mentorship of a highly skilled member of staff within the sales team
* Hull college will also deliver ongoing training within the workplace
More training information
* Hull College will deliver the Apprenticeship standard customer service Level 2
* Plus functional skills, if required, in maths and English
Requirements
Essential qualifications
GCSE in:
* English (grade 4 - 9)
* Maths (grade 4 - 9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative