Are you passionate about providing excellent customer service whilst understanding the importance of providing a dignified and supportive experience to families going through bereavement? Are you a good listener who always shows empathy and respect? Are you highly organised and efficient, responding well to the pressure of deadlines?
If so, we encourage you to consider applying for the Trainee Funeral Director role within our team.
Jonathan Alcock & Sons is seeking a highly professional and personable individual to join a small team that is well-known locally for providing outstanding, compassionate service.
This is a brilliant opportunity for someone with experience in the Funeral industry, whether as a funeral arranger or an on-call operative.
You will be fully trained alongside a supportive and dedicated team to achieve a successful career as a Funeral Director.
Upon successful completion of 2 years’ service, we will offer a fast-track National Association of Funeral Directors Diploma to ensure you are guided through the job role and responsibilities, enabling you to achieve the highest level of service and provide an experience in line with our Company values.
Responsibilities
This will be a full-time position, working Monday to Friday with an expectation that you will work ‘on call’ one week in every four (on call will include covering weekends) for which there is an additional on-call and call-out payment.
Due to the on-call requirements of providing timely responses, we require you to live within a 15-mile radius of the office location. This role requires you to be flexible and committed due to the operational requirements of the Business.
You will be trained to take full responsibility for expertly arranging funerals, from initial customer contact through to the service and post-funeral stages. You will guide customers through the process, advising them on their options, the process and what to expect, keeping them informed at every stage. You will be involved in arranging funerals according to their wishes and those of their loved ones and ensure that funerals run as expected on the day. You will additionally ensure all paperwork, processes and legal requirements are met.
This is a pivotal role within Jonathan Alcock & Sons, and we expect all of our Funeral Directors to be highly professional, efficient, and customer-focused at all times.
Requirements and Experience
* Live within a 10 mile radius of our premises with your own transport
* A full clean driving licence
* A presentable appearance
* To have, or be willing to work towards, a relevant professional qualification
* GCSE's - Math, English and Science
* Excellent interpersonal and listening skills
* Exceptional customer service
* Compassionate and dedicated
* High levels of professionalism and integrity
* Self-motivation
* Exceptional organisational and prioritisation skills
* Heavy lifting
Please provide a covering letter with your CV to sarah@jasfunerals.co.uk, and let us know why you are the right candidate to join our experienced team.
Seniority level
Internship
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Individual and Family Services
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