Job Title: Operational Support Officer
Location: Enfield Highway Carnegie Building, 258A Hertford Road, Enfield, EN3 5BN
Hours: Full-time, 35 hours per week (Monday to Friday, 9:00 AM to 5:00 PM)
Hourly Rate: £16.00 per hour
Job Category: Administration / Support
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About the Role:
Enfield Council is looking for an Operational Support Officer to join our team on a full-time, office-based contract. As part of our dedicated team, you will provide essential support across various services in Adult Social Care, including Adult Safeguarding, Mental Health, Learning Disabilities, and Older People/Physical Disabilities. This role is key in ensuring smooth operational coordination and maintaining data integrity across the services.
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Key Responsibilities:
* Provide reception duties and serve as the first point of contact for service users, their families, contractors, and stakeholders.
* Input and process sensitive and complex data across multiple systems, ensuring data quality is maintained for reporting and statutory returns.
* Manage referrals and ensure that urgent matters are flagged and addressed promptly.
* Liaise with internal teams and external stakeholders to ensure compliance with service deadlines and priorities.
* Offer finance-related support, ensuring payments and contributions are processed promptly.
* Maintain confidentiality and sensitivity when dealing with complex and distressing content.
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Required Skills and Experience:
* Excellent command of written English with strong numeracy skills.
* Prior experience in an adult social care setting, especially in roles relating to vulnerable service users, is highly desirable.
* Strong organisational skills with the ability to prioritise tasks and meet deadlines.
* A calm and empathetic approach when interacting with service users, particularly those with Learning Disabilities.
* Ability to multitask and thrive in a fast-paced environment.
* Good communication skills and the ability to work as part of a team.
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Additional Information:
* Client: Enfield Council
* Start Date: 19th March 2025
* End Date: 13th June 2025
* Closing Date for Applications: 27th February 2025, 6:00 PM