Are you ready to take your customer service skills to the next level? Join us as a Customer Service Representative, where you’ll play a key role in delivering outstanding experiences that leave our customers feeling valued and supported. Reporting directly to the Customer Service Manager, this position offers the chance to thrive in a fast-paced, results-oriented environment where your problem-solving, communication, and teamwork skills will make a real difference. If you’re looking to advance your career, make an impact, and join a team that values dedication and excellence, review the job description below. We’d love to hear from you Salary & benefits Up to £26,000 DOE Salary sacrifice Employee Assistance Programs Career progression within a global business Christmas shutdown 25 days holiday Bank holidays Tasks and Responsibilities Respond to customer inquiries, requests, and complaints via phone and email with professionalism and accuracy. Process customer orders efficiently and ensure that order status is communicated effectively to customers throughout the process. Use SAP to input customer orders, track progress, and record any related comments or complaints. Collaborate with the Customer Service Manager to escalate unresolved issues or those requiring higher-level support. Liaise with internal teams including Supply Chain, Sales, and Production to ensure timely and accurate fulfillment of customer orders. Update and maintain accurate customer records in the company’s database. Assist in analyzing customer service metrics and help in implementing improvements to enhance service quality. Coordinate with logistics teams to ensure smooth delivery and address any shipping issues. Follow up with customers to confirm resolution of their inquiries and issues. Provide customers with detailed information on product availability, order status, and company policies. Participate in ongoing training to stay informed of product updates, services, and customer service best practices. Participate and be responsible for agreed actions in yearly improvement plan within the customer service/supply chain team Experience Minimum of 2 years’ experience in a customer service role, with proven ability to handle inquiries, complaints, and order processing. Experience working with SAP or other order management systems. Previous experience in a manufacturing or supply chain environment is desirable but not required. A high school diploma or equivalent is required; an associate’s or bachelor’s degree is desirable. Competencies Proficient in Microsoft Word, Excel, and SAP. Excellent verbal and written communication skills. Strong problem-solving skills and ability to troubleshoot customer issues effectively. Ability to prioritize and manage multiple customer requests simultaneously. High attention to detail in managing orders and documentation. Strong customer focus with the ability to build and maintain relationships. Ability to work independently and as part of a team. Behavioral Characteristics Flexibility in handling customer requests and last-minute changes. Strong sense of integrity and accountability in managing customer information and orders. Detail-oriented and diligent in all aspects of customer interactions and order management. Goal-oriented with a focus on customer satisfaction. Excellent cooperation with internal teams to resolve issues and ensure timely service delivery. Initiative in identifying opportunities to improve the customer service process.