Key Roles and Responsibilities: To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries. To provide on the job training for staff in all areas of office procedures and protocols To ensure all standard operating procedures are updated regularly for the administration teams Reviewing and monitoring call times and all workflows completed in accordance to practice protocols and contractual requirements Reviewing and adjusting work schedule in order to facilitate service demands To review and monitor work to ensure all task areas are completed and avoid delays, any risks identified to be escalated and a plan of action to be produced Review system to improve efficiencies of administrative procedures relating to your area of work Ensure data is entered accurately into clinical systems. Access and read patient case notes where the content can be distressing. Code complex specialties including deceased episodes of care. Identify inadequate source documentation and communicate with relevant health care professionals to rectify this. To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery Collect payments from patients for non-NHS services Summarise patient notes Scanning of letters and actioning appropriately, including coding (where appropriately trained), filing, medication requests Assisting with QOF work and any other initiatives run by the practice. To support the office with all tasks as and when required Contribute to premises security Ensure open and proactive communications within all members of the team Hold regular team meetings, agenda, minute, action plans Hold One to One Meetings with staff Able to work without direct supervision Training and Education To provide an educational plan for all staff training To ensure all staff are compliant with their mandatory training and update the training matrix as required Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other This is not an exhaustive list and may be changed in light of ever-changing service needs; national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post holder within the scope of the post as determined by the partners. Any changes would be discussed fully with the post-holder