Customer Service and Sales Support Advisor, 1 years Fixed Term Contract
This is a fabulous opportunity to join a busy and thriving company based in modern spacious offices in Verwood.
The role will report into the Customer Care Team Leader and will involve delivering excellent customer service to internal and external customers, providing professional support and ensuring complete customer satisfaction
Customer Care
* Resolve problems including but not limited to delivery queries, damages, returns and incorrect orders, whilst always maintaining a positive and empathetic attitude towards customers.
* Determine the root cause of issues and implement a solution that is best for the customer.
* Communicate with customers mainly by telephone but also by email and webchat.
* Efficient case management, actioning outstanding queries and e-mails in a timely manner, while ensuring that the customer is always kept informed. Keep accurate records of all customer interactions in the case notes.
* Deal directly with suppliers and carriers to ensure problems are rectified as swiftly as possible with little impact to the customer.
Sales Support
* Manage daily work load via claim management system
* Manage inbox
* Action standard quote requests within 2 hour SLA
* Deal with requests from customers and Internal Account Managers
* Contacting suppliers with sourcing requests
* Dealing with suppliers for price support
* Answe...