Reports to: Customer Service Manager
Number of direct reports: 0
Travel: 0%
Schedule: 100% On site
Internal stakeholders: All staff
External stakeholders: Customers and clients
Summary:
The purpose of the Marine Warranty Coordinator role is to deal with warranty and service issues in EMEA, by being the middleman between OEMs and service agents.
Main responsibilities:
* Dealing with enquiries both warranty and non-warranty from OEM dealers and factories and other dealers
* Determine if warranty; if warranty authorise to go ahead
* Refer to service agents if not warranty
* Arrange for parts to be sent from UK or US
* Arrange charges backs when required
* Liaise with engineers
* Report quality issues to the factory monthly
* Marine Customer Services tasks
* Process invoices and raise credit notes
* Process marine returns
* Keep marine warranty systems up to date
* Proof reading when required
* Save and distribute engineer reports
* Undertake any other reasonable request or duties commensurate with your post.
* Be responsible for your own health and safety and aware of other's health and safety in the workplace
Qualifications and experience:
* Experience of CRM systems
* Proven proactive approach working in a sales or customer service environment and exceeding customer expectation
* Knowledge of ERP/MRP software
* Experience in achieving targets
* Experience in administering key account
* Background working as part of a team
* Engineering or technical knowledge an advantage
Behavioral requirements:
* High level of numeracy
* Very good standard of written and spoken English
* Excellent IT skills in standard office software packages including Excel
* Polite and confident telephone manner
* Attention to detail and very good organisational skills
* Problem solving / showing initiative
* Good time management
* Strong communicator
* Flexible / adaptable
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