Booking: From 21-Apr-2025 To 02-May-2025
Position: IT Helpdesk Support
Project Duration: 29th of April - 28th of July
Quality Personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project.
This person would need a mix of technical knowledge and the ability to communicate with users of all different abilities who are remote working. This person needs to be very customer focused and would need a calming and patient manner.
The Shifts
Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.
1. Weekday Shift One: The earliest start would be 08:00 and the latest finish would be 17:00 (you will be required to work a shift within these hours).
2. Weekday Shift Two: The earliest start would be 11:30 and the latest finish would be 21:00 (you will be required to work a shift within these hours).
3. Weekend: The earliest start 09:00 and latest finish is 16:30.
The Successful Candidate
* Excellent communication and note-taking skills.
* A great technical knowledge and the ability to ask the right questions to diagnose issues.
* Great accuracy, patience, and methodical.
* Great team player and the ability to remain calm under pressure.
* To show a methodical and accurate approach to gathering facts, evidence, and making conclusions.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).
Please note due to the volume of applications you will only be contacted if we are progressing your application.
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