Summary
We are looking for a friendly, self-motivated individual to welcome and serve customers at the counter, taking food and drink orders. To pass orders through to the kitchen, take payments, serve bread, cakes and pastries and to make and serve drinks such as tea, coffee and milkshakes. This is an excellent opportunity to work with a lovely small team.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
We would aim to provide the candidate with regular weekday shifts between the hours of 7.00am - 4.00pm. They would also be expected to work 2-3 Saturdays per month between the hours of 7.00am - 3.00pm.
30 hours a week
Start date
Tuesday 6 May 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities:
* Greet and serve customers in a friendly and professional manner
* Take customer orders and handle payments accurately
* Prepare and serve hot and cold drinks, including barista-style coffee
* Serve foods at the counter such as cakes, bread and pastries
* Keep the café clean and tidy, including clearing tables, sweeping and mopping floors and washing up if required
* Restock supplies and ensure displays are attractive and well-maintained
* Follow food hygiene and safety regulations, ensuring accurate records are kept
* Support the team during busy periods and handle additional duties as required
* Participate in training and development activities as required
Where you’ll work
90 CROFTON LANE
ORPINGTON
BR5 1HD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LONDON SOUTH EAST COLLEGES
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Training Provider:
* Bromley College of Further and Higher Education
On programme training:
* Level 2 Customer Service Practitioner Apprenticeship Standard
* Level 1 Functional Skills in maths and English
* Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
* Apprentice Showcase
* Practical Observation
* Professional Discussion
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade A*-C / 9-4)
Desirable qualifications
Other in:
* Food Hygiene (grade Level 2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
* Good command of English
* Accuracy
* Trustworthy
* punctual
* Reliability
* Hygienic
* Enthusiastic
* Flexibility/adaptability
Other requirements
There are times when the candidate would need to lift moderately heavy loads such as when restocking drinks on the shelves or putting away deliveries. The role would include early starts at 7am on some days.