IT Support Technician
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBS to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
ABOUT THE ROLE
We are seeking a highly motivated and skilled IT Support Technician to join our IT team. The ideal candidate will have experience in Microsoft Intune, Microsoft 365, and a range of general IT skills including networking, hardware troubleshooting, and software support. You will be responsible for providing technical assistance to users, managing device deployments, ensuring network stability, and maintaining the overall IT infrastructure.
RESPONSIBILITIES
* Administer and support Microsoft Intune for mobile device management, application deployment, and policy enforcement.
* Perform enrolment, configuration, and troubleshooting of devices (PCs, laptops, smartphones, tablets) using Intune.
* Manage updates, patches, and compliance policies for devices.
* Provide support for Microsoft 365 applications and services (Word, Excel, Outlook, Teams, OneDrive, etc.).
* Troubleshoot user issues related to Microsoft 365 accounts, permissions, and configurations.
* Assist with the migration of users and data to Microsoft 365 and ensure smooth operation across platforms.
* Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and LAN troubleshooting.
* Perform hardware troubleshooting and maintenance on workstations, laptops, printers, and other peripherals.
* Assist in the setup and installation of new hardware and software for end-users.
* Coordinate with vendors for hardware repairs and replacements when necessary.
* Provide Tier 1 and 2 support for end-users via phone, email, or in-person.
* Resolve technical issues related to software, hardware, and networking, ensuring minimal downtime for users.
* Document all support requests and resolutions in the IT helpdesk ticketing system.
* Assist with the deployment and configuration of operating systems (Windows 10/11) and essential software using deployment tools such as Windows Autopilot.
* Help maintain user accounts, groups, and security settings within Active Directory and Azure Active Directory.
ABOUT YOU
Experience
* Proven experience in an IT support or helpdesk role, preferably with a focus on Microsoft Intune and Microsoft 365.
* Experience with basic networking (TCP/IP, DNS, DHCP, VPN).
* Hands-on experience troubleshooting hardware issues, including desktops, laptops, printers, and peripherals.
Skills & Knowledge:
* Strong knowledge of Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).
* Familiarity with Active Directory and Azure Active Directory.
* Working knowledge of network protocols and networking hardware (routers, switches, firewalls).
* Basic knowledge of server management and virtualisation technologies (VMware, Hyper-V).
* Knowledge of IT security practices, including antivirus, firewalls, and encryption technologies.
* Familiarity with cloud-based technologies and SaaS solutions.
Certifications (Desirable):
* CompTIA A+ or similar hardware certification.
* CompTIA Network+ or similar networking certification.
ABOUT US
HealthHarmonie is a fast paced, growing healthcare organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK.
We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures.
Why Join Us?
* Competitive salary package
* Flexible hybrid working model
* 25 days of annual leave plus 8 bank holidays
* Access to NHS discounts
* Cycle-to-work scheme
* Company pension plan