We are seeking a dedicated and skilled individual to join our team as a SPOC (Single Point of Contact) Educator and Auditor at EEAST. This pivotal role is responsible for the design and delivery of training and management of quality assurance processes within the SPOC Team.
This role is based at Norwich EOC. The role is agile with onsite working across all three EOCs (Norwich, Chelmsford and Bedford). Typically, this will be five days per week, as operationally required, travel is essential to deliver training and undertake work tasks across all three sites.
Key Responsibilities:
* Process Design & Delivery: Lead the development and implementation of key support functions for the SPOC Team, including non-emergency call handling, referral processes, and appointment booking. Ensure all related processes are effectively trained and assured.
* Competency Assurance: Ensure that all SPOC staff are equipped with the necessary skills and knowledge to competently perform their roles.
* Audit Management: Oversee the Audit Schedule for the SPOC Team, ensuring audits are conducted regularly, and provide detailed reporting on audit outcomes.
* Mentorship & Training: Support new team members with mentoring and training, with responsibility for their final sign-off upon successful completion of their training.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
For further details / informal visits contact:
Name: Kelly-Anne Applegate
Job title: EOC Training and Education Manager
Email address: kelly-anne.dudgeon@eastamb.nhs.uk
Telephone number: 01603422877
Please arrange informal discussion via email.
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