Helpdesk Administrator
TEMP TO PERM
Start date: 4th November 2024
Company: CC COUSINS
Salary: 24,000
Location: Rochester (Office Based)
Department: Helpdesk/ Reactive
Reports to: Director
Job Type: Full-time
Hours: 8am- 5pm (1 hour lunch)
On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken)
BENEFITS: Bonus available for quality of Service/ positive feedback etc.
Job Overview:
The Helpdesk Administrator will serve as the primary point of contact for all Facilities Management service requests and maintenance issues. This role involves managing and coordinating the daily operations of the helpdesk, ensuring efficient communication between internal teams, external contractors, and facility users. The Helpdesk Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs).
We pride ourselves on our old-fashioned values; providing clients with the best customer service experience they expect and deserve. We ensure all calls are answered within 3 rings and an excellent level of customer service provided. We are looking for an individual who is confident on the phones and ready to go above and beyond.
Key Responsibilities:
Helpdesk:
* Serve as the first point of contact for all incoming facilities-related service requests (via phone, email, or helpdesk system)
* Accuratel...