Claybrook Studio is a design-led tile and interiors brand with 3 showrooms and an online store. We aim to supply beautiful products with exemplary service.
Claybrook are hiring a full-time showroom-based sales consultant to join its friendly team in the Oxfordshire store located at the Banbury head office. The hours are 9am to 5pm and include some Saturdays on a rota basis.
The role is to assist all visitors to the showroom, selling design-led tiles, bathrooms, and Claybrook paint, providing design advice and fantastic after-sales care.
Suitable candidates must have proven retail or sales experience and a passion for design and decoration.
Benefits:
25 days holiday plus bank holidays, ongoing training and development, approachable, supportive company culture, 2 annual team events, staff discount.
Requirements:
* Excellent people skills and customer service standards
* Strong literacy and numeracy
* Strong IT skills, training provided on company systems
* Confidence, enthusiasm, self-motivation, and the ability to work well under pressure
* Ability to perform within a small team, yet take personal responsibility for clients and sales
Desirable:
* Previous sales experience either with an interiors brand or high-end retail is preferred
* An Interior design qualification is an advantage but not essential
Responsibilities:
* Actively selling tiles, paints, bathrooms
* Building relationships with private and trade clients to generate repeat business
* Front of house greeting and advising customers visiting the showroom
* Maintaining showroom samples and displays including restocking samples and unpacking sample deliveries
* Processing in-store and online sample requests and sales orders
* Answering phone calls and replying to online and store enquiries
* Providing clients with design and technical advice, preparing quotations
* After sales care, processing returns and collections
* Supporting other areas of the business when required, e.g. Commercial and Logistics teams
Key Words: Sales, Customer Service, Design, Interiors, Team Work.
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