Portuguese Customer Service Representative
Location: Preston
Salary: Up to £24,000 + Monthly Bonus Opportunities
Client Profile:
Origin Multilingual is proud to announce, we are searching for a Portuguese Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.
Key Purpose:
The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product knowledge.
Key Responsibilities:
* Answering & making calls from existing and new clients
* Proactively dealing with all queries relating to the business
* Taking payments
* Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
* Managing email queries
* A professional approach with the ability to build rapport with each customer
* Demonstration extensive knowledge on all our product ranges
* Facilitating calls from B2B and B2C
* Account management
* Translating customer correspondence
* Project Management
* Timely escalation management (internal & external)
Personal Specification:
The successful candidate for the customer service representative position, will have the following competences:
* Portuguese fluent to business level
* Empathatic
* Self-motivated, with a ‘can do’ attitude
* Attention to detail with high level of communication skills is essential
* Computer literacy
* A passion to deliver the highest quality for our clients customers
* Negotiation skills & conflict resolution
* Dispute resolution
* Delivers expected results, meets KPI’s
* Project management
* Sufficient mathematical knowledge, required for their particular role