Job Description
About the Role:\nWe are currently recruiting on behalf of a respected building services contractor for an experienced Reactive Service Maintenance Manager to oversee the delivery of mechanical maintenance services on a key council contract.\nThis is a pivotal role in the business, responsible for managing day-to-day operations and ensuring reactive maintenance jobs are completed efficiently, safely, and to a high standard. You will act as the central point of contact for the council, contractors, and internal teams—managing the process from initial job receipt through to resolution and close-out.\nThe role is based in Leicester, with hybrid working available following the completion of a successful probation period.\nKey Responsibilities:\n * Manage and coordinate reactive mechanical maintenance works on council-owned buildings and facilities.\n * Act as the primary liaison between the client (local authority), internal teams, and external contractors.\n * Oversee the full lifecycle of maintenance jobs – from job logging, resource allocation, site access coordination, through to completion and reporting.\n * Ensure all work complies with current regulations, health & safety standards, and contractual obligations.\n * Manage the allocation of engineers and subcontractors to ensure responsive and timely service delivery.\n * Assist with monitoring KPIs and service level agreements (SLAs), and take appropriate action to address performance issues.\n * Support the preparation of reports, documentation, and client updates as required.\n * Identify recurring issues and propose improvements to reduce future reactive maintenance demand.\n * Contribute to team meetings, continuous improvement discussions, and assist with the planning of future service delivery.\nRequirements:\nEssential:\n * Proven experience in a reactive maintenance management role.\n * Strong mechanical services background – either via trade, engineering, or technical qualification.\n * Sound understanding of mechanical building services systems (e.g., heating, plumbing, ventilation, etc.).\n * Excellent communication and coordination skills – able to manage multiple jobs and stakeholders.\n * Strong organisational and time management abilities.\nDesirable:\n * Experience working within a building services, M&E, or facilities maintenance contractor.\n * Knowledge of relevant compliance requirements for council/public sector buildings.\nWhat’s on Offer:\n * Competitive salary and benefits package (dependent on experience).\n * Opportunity to work with a well-established and growing contractor.\n * Hybrid working flexibility after probation period.\n * Collaborative team culture and support from experienced colleagues.\n * Clear visibility and impact on service delivery performance.\n * Career development opportunities in a stable and expanding business.\nThis role is ideal for a confident and hands-on Service/Maintenance Manager with strong mechanical knowledge, who thrives in a fast-paced environment and enjoys building strong working relationships with both clients and engineers