Customer Service Adviser - German Speaking - High Wycombe
Pertemps Aylesbury is currently recruiting for a German Speaker Customer Service Advisor for our manufacturing client in High Wycombe.
Salary: £28,500 - £30,000 (DOE)
Hours: 8am-5pm (37.5 hours a week)
Duties:
1. Processing and confirming orders accurately. All orders received by 1 pm UK time must be processed for shipment same day.
2. Provide necessary documentation to the Warehouse to allow despatch, including updating orders and creating Commercial Invoices as required.
3. To process requests, seek assistance from the Technical Team as appropriate and raise approvals to the Customer Service Team Lead for warranty replacements and returns.
4. To create and send quotes to clients.
5. Process international documentation as required.
6. Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner. All email enquiries must receive a reply within 24 hours.
7. Respond to emails and take telephone calls regarding stock availability, promotions, complaints, and requests.
8. Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead.
9. Maintain accurate records and undertake processes within the internal systems.
Requirements:
1. Previous customer service experience.
2. Fluent in English and German in both written and orally.
3. The ability to listen to customers and understand their requirements.
4. Proficient user of Microsoft Office Packages, especially Outlook and Word.
If you would be interested in this role, please apply or call Corinne at Pertemps.
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