Noc Analyst
TEKsystems Solihull, United Kingdom Apply now Posted 6 days ago Permanent Not Specified
1st Line NOC Engineer – Solihull – On Site – Up to £35,000 p/a
We at TEKsystems are on the lookout for an 1st Line NOC Engineer to support one of our long-standing clients based out of Solihull.
What You’ll Do:
* Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
* Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs.
* Manage incident and request tickets with precision, escalating to senior engineers when needed.
* Assist with hardware and vendor management, ensuring swift resolution of faults.
What You’ll Need to Apply:
* At least 1 year’s experience in a busy, customer-focused service desk or NOC environment.
* Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
* Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
* Ability to obtain BPSS, SC, and NPPV3 clearance for this role.
Interested? Please apply within or contact me directly at olivebrown@teksystems.com
Location: Solihull, UK
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