This post is fixed term until February 2026
Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support.
Following a restructure of the service in 2023, we are looking for a Housing Services Advisor to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work.
We expect our Housing Services Advisors to:
Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues/conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction. Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
Support lone working and similar tools to ensure the safety of Housing Services Officers.
Arrange and attend interviews when required with Housing Services Officers to provide support with complex cases.
Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.
You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.
Please note that successful candidates will need to make themselves available for an interview which is expected to take place on:
Friday 4 April 2025 No other dates will be available.
For further details about this role please refer to the Job Description and Personnel Specification, if you require an informal discussion then please contact Teresa Warren-Donley via email on teresa_warrendonley@sandwell.gov.uk
Qualifications
Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
Hours
1 PTE post – 18.5 hours per week (Mon to Wed am) for a 12-month fixed term.
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About Disability Confident
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