Trade Effluent Data Analyst
Location: West Durrington, Worthing - 2 days office based and remaining Work from Home
Contract: Fixed Term Contract/Secondment - Ending December 2025
Hours: 37 per week
Salary: Up to £35,000 per annum
Southern Water is excited to be hiring for a Trade Effluent Data Analyst to work as part of their Trade Effluent team. You'll be responsible for ensuring Trade Effluent IT systems and data are maintained and updated to comply with the Market and to support meeting Service Level Agreements. You’ll also take on responsibility for the timely and accurate transfer of information to and from the Market Operator and Retailers.
Role Accountabilities:
1. Ensure that Southern Water meets statutory Service Levels for updating the Market Operator by monitoring and managing the data transfer interface between Southern Water Trade Effluent and the Market Operator, identifying any technical issues that arise and liaising with IT to resolve appropriately.
2. Ensure that all TE non-household data is uploaded correctly from Southern Water to the Market Operator systems and the data adheres to Southern Water data quality and management objectives, policies, and standards.
3. Resolve escalated complex account issues through liaison with the Trade Effluent Team, Wholesale Services Team, Market Performance, Retailer, and other Wholesalers.
4. Proactively identify and lead new processes to improve Southern Water’s trade effluent offering to retailers and customers while continuing to meet regulatory requirements.
5. Set up and manage data improvement projects as appropriate, including progress, risk, and governance to maximize wholesale trade effluent revenue opportunities in the Market.
6. Provide role cover for the Trade Effluent Advisor and Trade Effluent Revenue and Billing Performance Analyst.
7. Carry out data investigations using reports from the Market Operator interface.
8. Manage and maintain monthly reports sent out to the Trade Effluent Team and Retailer.
Qualifications: To be successful in this role, you will have advanced working knowledge of Excel with a good background in managing interface IT systems, preferably including use of Alteryx systems. You will have strong technical skills and experience in data transfer/management and data manipulation skills with IT system requirements gathering and testing. A good understanding of Trade Effluent processes and procedures will be advantageous but not essential.
Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position, please do send your application over today to ensure consideration.
Every Body Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.
We succeed together
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
* Company and performance-related bonus
* Generous pension with up to 11% company contribution
* Life assurance payment equal to four times your annual salary
* Health benefits through a Cash Plan
* Two paid community volunteering days a year
* 25 days annual holiday
* Occupational health service
* Perkbox benefits offering discounts and savings on several products and experiences
* Study support may be available for job-related qualifications
* We offer competitive maternity leave and flexible return to work options
Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
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