Job summary Due to internal promotion, an exciting opportunity has arisen for an Admin assistant to join the MSK Physiotherapy Team, providing administrative support to both our patients and Physiotherapists. The successful applicant will be based at Princess of Wales Community Hospital for four days a week (eg Tues-Fri, 8-4). There is then a requirement to cover phonelines and appointment bookings for Malvern Community Hospital for 6 hours (eg Monday 8-2). This can be done remotely from the Princess of Wales Community Hospital however occasional travel to Malvern may be required. where there will be an opportunity to learn all different aspects of administrative work within this service as part of a dynamic, caring and supportive appointments team. We are looking for a highly motivated, enthusiastic candidate with good inter-personal, communication skills, have good administrative and organisational skills, be reliable and provide a confidential, quality service. This post is a permanent position for thirty six hours, or a part time post on a job share to fulfil the hours. The working days will be across Monday-Friday. Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Main duties of the job Full training will be given to the successful applicant for all in house processes and IT packages. You will work as part of a team in each base and share additional admin duties between you. This role is face to face providing some front of house duties and so it is not suitable for working from home. The role involves data input and booking appointments on our patient clinical notes system, customer service through taking phone calls, handling patient queries, ordering equipment as well as organising clinics and other general admin duties. About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer; 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities If you would like to know more, please visit our website. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata for part time Contract Permanent Working pattern Part-time, Flexible working Reference number C9798-1164 Job locations Princess Of Wales Community Hospital Stourbridge Road Bromsgrove Worcestershire B61 0BB Job description Job responsibilities For full details of the duties and criteria for the role please refer to the job description and person specification attached. Job description Job responsibilities For full details of the duties and criteria for the role please refer to the job description and person specification attached. Person Specification Skills and abilities Essential Ability to communicate clearly and effectively in English in both verbal and written formats Good level of literacy and numeracy Standard IT skills these may be tested at interview Good organisational skills Qualifications Essential Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Additional criteria Essential Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to meet the travel requirements of the role You understand that we will not provide sponsorship to work for this role. Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception role Desirable Previous, relevant NHS experience Person Specification Skills and abilities Essential Ability to communicate clearly and effectively in English in both verbal and written formats Good level of literacy and numeracy Standard IT skills these may be tested at interview Good organisational skills Qualifications Essential Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Additional criteria Essential Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to meet the travel requirements of the role You understand that we will not provide sponsorship to work for this role. Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception role Desirable Previous, relevant NHS experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Princess Of Wales Community Hospital Stourbridge Road Bromsgrove Worcestershire B61 0BB Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)