The Workforce Services Manager (ESR) is a senior role within the People Services Directorate in the Transactional Services division.
It provides operational leadership to the electronic staff record system (ESR) and data development teams.
This dynamic role is integral to ensuring the external payroll, pension and system providers meets their contractual terms and conditions developing strategic workstreams to improve efficiency, quality and analysis of workforce data utilising ESR and associated current/future systems.
Closing date of advert: 9th January 2025 midday.
Main duties of the job
* Lead and manage the ESR Systems and Forms Team
* Lead and manage the People Services Development team
* Lead the tactical direction of the Transactional Services Team and manage the Trusts approach to e-Roster, ESR Payroll and Transactional services 'owned' data
* Develop and agree KPIs for Transactional services and manage performance of teams against these
* Manage subject matter experts in respect of delivery of advice on Transactional services
* Lead on external supplier contracts and relationships
* Provide project oversight on a wide range of initiatives
* Ensure legislative requirements are adhered to in relation to data, contracts, GDPR, UKVI
* Provide a clear focus on delivery and customer experience
* Identify and manage risk
* Delivery a complex portfolio within budget and on time
* Work closely with Collaborative and Directorate Leads
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
We encourage you to think about what you can do as an individual and within your team to contribute to embedding carbon reduction into the everyday running of our organisation.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
* Junk Mail is checked regularly
Disclosure and Barring Service:
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
* Educated to Degree level or equivalent plus additional training or equivalent working experience
* Evidence of on-going Continuing Professional Development (CPD)
* Educated to Masters or equivalent
Desirable
* Project Management qualification, e.g. Prince2
* CIPD Membership
Experience
Essential
* Experience of managing and leading a team dealing with complex and sensitive areas of work
* Experience in workforce solutions
* Demonstrable experience in leading delivery of improvement
* A working knowledge of improvement techniques
* Experience of generating, presenting and delivering complex data/reports
* Large scale successful project management experience
* People and programme management experience
* Evidence of successfully managing change
* Experience of working in a demanding, multi-union, user led environment
* Experience of service improvement with a quality focus
* Policy and process writing, development and implementation
* Clear understanding and experience of budget management and efficiency responsibilities
* Experience within a large, complex organisation
Desirable
* NHS or other health sector experience.
* Experience of complex organisational change
* Experience of implementing new systems
* Payroll
* Workplace Pensions
* Rostering
* Robotics
* Proficient in Power BI
Skills and Aptitudes
Essential
* Drive and enthusiasm to achieve results - self-motivated, flexible and confident
* Visible and effective leadership, Able to lead, motivate and develop a team and deliver against targets and outcomes
* Able to organise and prioritise workload and work independently
* Good time management skills
* Persuasion and influencing skills - excellent interpersonal skills and the ability to influence others
* Ability to work under pressure, deliver against tight deadlines and competing priorities
* Demonstrable skills in multi-disciplinary/multi agency working - Ability in developing strong working relationships at all levels of the organisation.
* Good analytical skills - ability to use judgement and to make recommendations in highly complex and sensitive situations
* Able to work on own initiative and as part of a multi-professionals team
* Politically astute
* Excellent customer service skills and ability to deliver demonstrable service improvements
* Good leadership and management skills (able to manage and work as part of a team)
* Excellent spoken and written communication - Ability to communicate and relate effectively, clearly and professionally at all levels/make presentations to large groups of staff. Ability to receive and relay messages accurately
* Adopts a courteous, approachable and helpful manner when dealing with customers, staff and the public.
* Motivational skills to encourage collaborative working to improve service/performance where there may be resistance to change
* Commitment to quality and safety
* Able to hold people fairly to account for key deliverables
* Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision
* Commitment to the provision of a high quality People Services Transactional teams service which support the improvement of patient services
* Aptitude for offering creative and innovative solutions
* Report writing for a range of purposes including Trust Board
* Strong relationship builder and credible communicator both internally and externally and at all levels
Personal Circumstances
Essential
* Ability and willingness to undergo further training and continual professional development.
* Commitment to continuous professional development of teams
* Ability to demonstrate emotional resilience and intelligence in the face of competing demands and conflict
Other requirements
Essential
* Ability to travel independently across Cumbria, the Region and on occasion other parts of the UK as required
Desirable
* Driving licence
Knowledge
Essential
* Good knowledge of the NHS Agenda
* Demonstrates an excellent working knowledge of Microsoft Office software (Word, Excel, Project and Outlook particularly)
* CQC Regulations
* NHS Terms and Conditions of Service (AfC, Medical and Dental)
* VSM Framework
* Statutory deductions, PAYE, NI
* Workplace pensions
* Clear knowledge and understanding of project management
* Knowledge of key current issues in within the NHS
* Excellent knowledge of Power BI
* Excellent working knowledge of ESR and its functionality
* Excellent working knowledge of workforce software systems
* A working knowledge of improvement techniques
Desirable
* An understanding of NHS contracting and performance frameworks
* Knowledge of technology systems as they apply to people services
* Understanding of NHSEI caps and IR35 as it applies to workers within the NHS/Public Sector
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Parkhouse South
Baron Way, Kingmoor Park,
Carlisle
CA6 4SJ
Any attachments will be accessible after you click to apply.
262-A-24-6865857 #J-18808-Ljbffr