Job Title: PA to Executive Director
Contract Type: Permanent
Salary: £32,076.01 (£35,288.03 is achieved after 12 months successful performance in the role)
Working Hours: Full time 35 hours per week
Working Pattern: Monday to Friday
Location: Hull Hub Office, St Georges Road (Hybrid) Office based 2/3 days per week
Application Process:
If you share our values and are excited about making a significant impact as a PA to Executive Director of Care & Support, we encourage you to apply with your CV and cover letter.
The difference you will make as a PA to Executive Director
The role holder will provide personal assistance and secretarial services to the Executive Director of Care and Support to ensure maximum effectiveness and efficiency. This role will support the Care & Support Committee and the wider Care & Support Executive Team.
About you
We are looking for someone with:
* Experience of providing administrative support
* Customer focused with strong communication skills, both written and verbal
* Proven ability to multi-task in a busy, wide ranging role
* Excellent organisation and time management
* Ability to use Microsoft Word, Excel and Powerpoint at an intermediate level
* Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
Job Purpose
To provide personal assistance and secretarial services to the Executive Director of Customer Service to ensure maximum effectiveness and efficiency.
This role will have a dotted reporting line into the Executive Assistant to Group Chair and Chief Executive, to ensure close links with that team and to ensure effective reciprocal support arrangements are maintained.
Role requires you to:
* Effective and strategic management of electronic diary; looking ahead to ensure best use of the ED’s time including making complex travel arrangements.
* Responsible for communication by telephone, e-mail and written correspondence to other offices and external agencies
* Managing emails including flagging items for action and monitoring progress
* Dealing with customer complaints and monitoring until resolved. This will include liaising with senior colleagues across the business and may also include written responses or speaking to customers
* Producing documents, briefing papers, reports and presentations for Executive Director of Care & Support
* Proofread and format complex reports and documents ensuring that Riverside’s report writing standards are adhered to.
* Administration of various meetings on and off site chaired by the Executive Director of Care and Support (including preparing papers and minute taking)
* Involvement in a range of projects as the need arises
* Providing support to the Care & Support Executive Team as required
* Organising events/conferences/seminars/workshops etc
* Reconciliation of personal expenses, mileage and credit card transactions
* Managing, reviewing and updating of filing system
* General office duties including monitoring post, photocopying and record maintenance
Other Duties
* To provide a high quality, customer-orientated service that demonstrates the values and behaviours of Our Riverside Way
* To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
* To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
* Ensure that all data is compliant with legislation and policies relating to data quality
* To actively promote Riverside locally and nationally
* Any other relevant duties as required by the Executive Director
Person specification
Knowledge, Skills and Experience
Essential
* Experience of professional reporting writing and proofreading
* Excellent typing skills
* Experience of providing general administrative support
* Customer focused with strong communication skills, both written and verbal
* Proven ability to multi-task in a busy, wide ranging role
* Excellent organisation and time management
* A high level of competency in the use of Microsoft Word, Excel and PowerPoint
* Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
* Must be a team player with a ‘can do’ attitude but must also be comfortable working alone and independently, without frequent face to face contact with other members of the team.
* This role is designated as hybrid. However, there will be a requirement for infrequent travel to meet the ED of Care and Support and/or attend meetings at locations across the UK to effectively perform this role.
Desirable
* Evidence of further work-based learning /self-development
* Research skills
Additional Information
* The role will be exposed to sensitive information, therefore the role holder is expected to maintain levels of confidentiality at all times.
* In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation splitting your time equally between home working and the Hull office.
* The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
#J-18808-Ljbffr