Manufacturing Account Sales Manager
The Sales Account Manager will play a critical role in driving the success of the Inside Sales team within the EMEA region for my well-established manufacturing client. This role involves managing customer accounts, exploring new growth opportunities, and ensuring accurate forecasting. The manager will also oversee a junior team, fostering their development and guiding their performance to achieve team goals. A previous manufacturing background and degree is essential to apply.
Sales Account Manager Responsibilities:
* Oversee and lead Inside Sales and Customer Service activities within designated markets.
* The team currently includes the Inside Sales Manager and one Account Manager.
* Build and nurture strong relationships with key customers by understanding their needs and offering customized solutions.
* Identify sales growth opportunities through a solid understanding of product applications.
* Collaborate with External Sales, Production, and Logistics teams to provide timely and accurate sales forecasts.
* Ensure that customer orders are processed efficiently and all required documentation is provided.
* Serve as the primary escalation point for customer inquiries related to urgent requests, quality issues, or pricing concerns.
* Handle daily tasks such as order processing, stock level management, invoicing, shipment coordination, and customer service inquiries.
* Use sales data analysis to support strategic planning and maintain a strong customer focus.
* Ensure compliance with export documentation and customs procedures.
* Proactively engage with customers to anticipate needs and ensure accurate revenue forecasts.
* Work closely with External Sales teams, attending trade shows and client meetings when necessary.
* Stay informed on material and manufacturing costs, helping to support margin and pricing decisions.
* Work with the Accounts team to ensure timely collection of outstanding invoices.
* Partner with the warehouse team to ensure export compliance and maintain high standards of shipping documentation.
Sales Account Manager Requirements:
* Bachelor's degree in business, engineering, or a related field is preferred.
* High proficiency in Microsoft Office, especially Excel (advanced skills preferred).
* A proven track record of providing exceptional customer service, building strong relationships, and achieving sales targets.
* Strong analytical and problem-solving skills.
* Excellent communication and negotiation skills.
* Ability to handle multiple tasks and meet deadlines effectively.
* Experience working in a manufacturing environment.
* Highly organized and able to manage workload independently.
This is a full-time permanent opportunity offering an annual salary between £54-58k depending on experience.
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