Working within the Welcome Area you'll be joining a small and passionate team, the role of Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and have a genuine enthusiasm to make everyone welcome?
Hours: 2 days a week on a rota, which includes regular weekends and bank holidays.
420 hours worked between March and November. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
Salary: £11.50 an hour subject to a pay review April 2025
Duration: Fixed Term Contract from 3rd March to 30th November 2025
Interviews: Week commencing 20th January 2025
If there any questions about this role, please do email wordsworthhouse@nationaltrust.org.uk
What it's like to work here
Wordsworth House and Garden, in the Cumbrian town of Cockermouth, is the birthplace and childhood home of romantic poet William and his sister Dorothy Wordsworth. The successful candidates will join a hard-working team who are keen to share their passion with visitors to this Georgian Town house today.
What you'll be doing
Visitors are a vital part of what we do. As the Service Assistant you will ensure our visitors receive a warm welcome, setting them up for an amazing experience for the rest of their visit.
You’ll work alongside a small team of staff and volunteers delivering outstanding customer service across the property. Working in our Welcome Area you’ll be admitting visitors to the property and providing information.
Using the till, you will be selling admission tickets, second-hand book sales and processing payments of events. You will promote our Growing Support strategy and the benefits of actively supporting the National Trust.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
Customer focused with positive attitude
A team player, but also can work on your own initiative
Well organised and adaptable
Willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places