Recognised as one of the South East’s leading independent facilities services companies, this dynamic company are now looking for a full time, permanent Helpdesk Administrator to join a busy and reactive office environment, to provide administrative and customer support to clients and operation/account managers.
HELPDESK ADMINISTRATOR / FACILITIES MAINTENANCE HELPDESK
LOCATION: Based in the Office, close to Longfield.
SALARY: £25K-£35K basic + benefits, pension, excellent prospects/career progression opportunities.
HOURS: Monday to Friday, 9.00am - 5.00pm.
You will be working as part of the soft services Helpdesk team, as the first point of call for clients, providing high levels of customer service. Working closely with the operational management team, you’ll administrate the quotation of works, answer reactive queries, order materials, and liaise with teams out in the field.
Responsibilities:
1. Liaising with operation and account managers for contracted and reactive works.
2. Support clients from beginning to end, updating records on CRM package.
3. Coordinating Company Mobile Teams and Subcontractors workload.
4. Assist team with permits to work, RAMS, and compliance requirements.
5. Working closely with helpdesk and operations team to provide high customer satisfaction.
6. Collate documentation to facilitate quotation and subsequent invoicing.
7. Ordering materials and equipment for works.
8. Assist operations team with site setups.
9. Manage subcontractors and suppliers.
10. Gain customer feedback and manage client SLA’s and KPI’s.
As a Helpdesk Administrator, your professional telephone manner, alongside good organisational and administration skills, and your ability to work under pressure in a fast-paced environment, will contribute towards a fun and rewarding career.
You will have helpdesk/client support experience, possibly in facilities management/administrative environment. You will be a team player, quick to learn, confident in Microsoft Office Excel, Word, Outlook, and CRM systems.
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