Employer Surrey and Sussex Healthcare NHS Trust
Employer type NHS
Site East Surrey Hospital
Town Redhill
Salary £29,970 - £36,483 per annum plus high cost allowance
Salary period Yearly
Closing 08/04/2025 23:59
Quality Governance Facilitator - Surgery
NHS AfC: Band 5
We want to give you the best possible experience in the next stage of your career.
We always strive to be the best place to work and to be cared for.
* We have been named the 2021 Acute NHS Trust of the Year, in the annual Health Service (HSJ) Journal Awards for our clear ambition and vision and a significant improvement journey over a number of years.
* The Trust is 6th highest rated Trust in the South East and was still in the top 25% nationally for recommended places to work.
* We are rated Outstanding by the Care Quality Commission and when asked whether the care of patients is the organisation’s top priority our staff rank us the best in the country among comparable acute trusts.
* We pride ourselves on supporting you to thrive in your existing role and to develop your career with us. So with us you’ll get loads of benefits, great training and development opportunities, flexibility and a real community feel.
Benefits to working with us
* Great training and education, including preceptorship and CPD (up to £1,000 individual CPD funding available for nurses, midwives and AHPs).
* At least 35 days leave (inclusive of bank holidays).
* A huge range of Health Service Discounts at hundreds of big brands, from holidays to gadgets and restaurants to retail.
* On-site Boots and WHSmith shops.
* Excellent rail and bus links.
* The local bus operator offers all new staff one month’s free travel to East Surrey Hospital when they first join.
* Lockable storage for cycles.
Job overview
We are looking for a motivated individual to join our Surgical Governance Team. Educated to degree level or with relevant previous experience, the post holder will manage the resolution of complaints to provide a professional and comprehensive service to patients and staff accessing the complaints system, supporting the provision of the highest quality patient care and experience through personal actions and continuous improvement.
The post holder will also have the opportunity to support the Risk & Governance Manager to ensure that the Surgical Division and wider Trust delivers in all areas of patient safety, risk and governance that includes clinical incidents, patient safety investigation incidents, complaints and clinical audit.
Applicants will need to be well organised, efficient and have a facilitative and supportive style of team working. They will require effective communication and interpersonal skills, enabling them to develop positive working relationships with clinical and administrative staff at all levels in the Trust.
Applicants will need proven IT skills in Excel, Word and PowerPoint and have an understanding of databases. They will also need high level written skills to produce reports and letters.
Whilst primarily responsible to the risk and governance manager for Surgery, the post holder will be expected to manage their own workload, have a flexible approach to competing priorities and meet regular deadlines.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Person specification
* Evidence of a good standard of written English appropriate to the role
* A complete and accurate application
* Suitability for role evidenced in supporting statement
* Evidence of essential experience for role
* Meet the essential education/qualifications required for the role
* Hold the necessary mandatory professional/clinical registration
* Evidence of the Trust values and behaviours
* Evidence of any other essential criteria outlined in the person specification
We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions.
Surrey and Sussex Healthcare NHS Trust operate a 24 hour 365 day a year service and all nursing, clinical and operational roles will require staff to work 24/7 shifts (if required) unless you are specifically advised otherwise as part of the recruitment process.
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