Customer service & sales support Pertemps are recruiting for a customer service & sales support based in burton upon Trent. The company is growing and lots of room for progression. Essential functions: - Reply to various customers’ requests through emails or by phone (information about products, delivery lead time, support to fill data in customer files, etc.). - Order processing, sending of PO confirmation, delivery lead time, communication and proposal of alternative items in case of BO, follow up of order deliveries. - Daily Invoices control conformity of prices, properly sent to customers. - Issue Customer credits (QA complaints, correction of improper invoicing) - Overdue Follow up: issue/send customer account statements, send reminders to bad payers, payment follow-up. - ERP system maintenance: Customers cards creation and maintenance of updated and accurate data, Upload and maintenance of Prices. - Quality complaints follow up: reception, verification of the conformity of the PER form, organization of the return of defective products to USA, follow-up until the closure, update of Complaint data master file. - In coordination and under the responsibility of QA department, responsible for monitoring product recall: customer notification, collection and archiving of all data, organization of recalled product returns, issue exchanges or credit notes. - Archiving of customer service documentation for audits purpose. - Support to sales team: various statistics/reports, samples need, assist in the preparation of local congresses, sending of marketing brochures / banners. - Tenders support in collaboration with the Tender & Pricing Manager: provide documents, preparation of samples and organization of the shipment following the tender’s requirements, implement specific tender’s requirements during the execution of orders. - Back up of Export Customer Service Support. Competencies: - Meticulous and detail-oriented - Good understanding of IT systems, excellent user skills. - Empathetic, patient and clear communication skills - Accountable and takes responsibility Required education and experience: - Customer Service experience from the MD industry - Excellent communication skills - Strong customer service focused mentality - English proficiency Hours: 8.30am-4.30pm- Full time Monday to Friday Salary: £27k to £32k