Job summary We are looking for enthusiastic individuals to join our experienced reception/admin team. We are a friendly partnership looking for people to strengthen our team with the possibility of training and development. Great communication skills are required as this will be a predominantely patient facing role. Main duties of the job In this role you will be required to: Answer patient calls Engage with patients face to face in the reception area Booking appointments Calling patients Scan documents As well as many other administrative tasks as required. About us You will be joining a happy forward thinking and caring practice thriving in great patient outcomes. Date posted 31 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A3997-25-0002 Job locations Downham Market Health Centre Paradise Road Downham Market Norfolk PE38 9JE Job description Job responsibilities Main Duties: 1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone. 2. Book, confirm and cancel appointments and handle enquiries 3. Compose, print, mail and scan correspondence 4. Ensure the correct processing of administrative tasks 5. Protect patients' rights by maintaining confidentiality of personal and financial information. 6. Maintain operations by following policies and procedures; reporting needed changes. 7. Support and promote Health and Safety practice at the surgery 8. Support and cover other staff members as necessary Job description Job responsibilities Main Duties: 1. To provide positive, friendly and helpful customer service to our patients, both in person and on the telephone. 2. Book, confirm and cancel appointments and handle enquiries 3. Compose, print, mail and scan correspondence 4. Ensure the correct processing of administrative tasks 5. Protect patients' rights by maintaining confidentiality of personal and financial information. 6. Maintain operations by following policies and procedures; reporting needed changes. 7. Support and promote Health and Safety practice at the surgery 8. Support and cover other staff members as necessary Person Specification Basic Criteria Essential Great Communication Skills Desirable Experience in primary care Basic IT skills Person Specification Basic Criteria Essential Great Communication Skills Desirable Experience in primary care Basic IT skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Litcham Health Centre Address Downham Market Health Centre Paradise Road Downham Market Norfolk PE38 9JE Employer's website https://www.litchamhealthcentre.co.uk/ (Opens in a new tab)