Band 3 Reception Administrator - Yewcroft CMHT
Birmingham and Solihull Mental Health NHS Foundation Trust
An opportunity has arisen for a Receptionist Administrator to join our Community Mental Health Admin Team within the Yewcroft CMHT based at The Barberry Centre. The successful applicant will provide an efficient and confidential administration service for the Multi-disciplinary Team working within an admin team.
Applicants should have relevant qualifications as per attached person specification. The applicant must be well organised and able to work to deadlines and targets and on their own initiative.
Main duties of the job
The successful applicant will be a focal point for patients and visitors attending Yewcroft Community Mental Health Team (CMHT) for out-patients appointments and answering calls for the team. The post holder will also spend part of their week dealing with the CMHT admin in-box dealing with queries, requests for changes and sending out appointment letters.
Working as a team player, you will need to be highly motivated, flexible and enthusiastic with excellent organisational, communication and IT skills. You will need to meet deadlines and be able to work under pressure. You must have the ability to manage your time effectively in order to meet the needs of the service.
The post holder will be expected to have a caring, professional and empathic approach, whilst also maintaining boundaries and confidentiality.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Qualifications
* NVQ Business admin level 2 or equivalent
* English GCSE grade 4 or equivalent
* Maths GCSE grade 4 or equivalent
* RSA II
* RSA Typing III
Knowledge and experience
* Experience of dealing with sensitive/distressing issues.
* Significant secretarial experience preferably within a medical background.
* Experience of working in health care setting
* Experience of working within a fast-paced environment.
Skills
* Ability to take minutes.
* Aptitude for ICT.
* Ability to communicate at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Yewcroft CMHT
The Barberry Centre 25 Vincent Drive Birmingham
Salary
£24,071 to £25,674 a year, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
436-6855166
Job locations
Yewcroft CMHT
The Barberry Centre 25 Vincent Drive Birmingham
#J-18808-Ljbffr