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Service ManagerPermanentSalary: £35,137.71 plus £4000 allowance per annum (£36,358.34 is achieved after 18 months successful performance in the role)Full time: 37.5 hours per weekLocation: Westminster Mental Health Service, Westminster
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You willbe working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.They will work closely with their team and get to know each of the clients, developing an understanding of their needs so that they can support with achieving the best outcomes for each individual. They will set a high standard for their team and themself and be proactive and flexible in their approach. They will be able to manage a team which is based in two different locations.
About you
* Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
* Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
* Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
* Have conflict resolution skills and be confident and consistent when making decisions
* Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
Role Profile
* Line manage a team and create a safe environment where colleagues can talk openly and honestly
* Work together to set expectations and performance targets
* Hold regular 'one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing
* Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential
* Facilitate regular team meetings to update and empower your team to share ideas and best practice
* Embrace reflective practice techniques so the team can learn from their experiences
Leading a service:
* Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers
* Meet Riverside performance targets
* Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder
* Recruit great people for your team, sourcing and engaging relief or agency workers as and when required
* Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues
* Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping
Housing and income management:
* Manage and report responsive repairs and liaising with contractors
* Monitor that welfare checks of customers rooms are being carried out
* Working in partnership with asset and compliance colleagues to ensure our properties are safely managed
* Manage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure rooms are ready to let
* Lead on hearing appeals, serving notice and ending of tenancies as per Riverside policy framework
* Manage an effective housing allocation and referral pathway into the service, ensuring customers are able to access the service as quickly as possible
* Manage the rental income for the service by ensuring the team collect rent payments from customers and manage any arrears to minimise any losses
* Deliver a tenancy sustainment and advice service to customers, by maximising their income i.e. claiming correct benefits, ensuring that the team support customers to maintain their tenancy through effective budget management
Supporting customers:
* Lead your team to provide a person centred, service for customers in line with our psychologically and trauma informed approach
* Promote the highest levels of customer consultation, communication and partnership working in all aspects of service delivery
* Continuously develop relationships and networks with a range of stakeholders, including housing providers to identify pathways to plan and deliver positive move-ons
* Involve and engage customers in the design and delivery of all aspects of the service, including encouraging participation in internal audits
* Enable customers to move towards self-management of their medication through adherence to medication management procedures
* Handle complaints and reports of anti-social behaviour transparently, ensuring customers are kept up-to-date with progress and a culture of continuous improvement is embedded
Person specificationEssential
* Experience of working within a supported housing environment with a vulnerable and diverse group of customers.
* Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results .
* Be a team player with a caring, empathic, supportive and flexible with a resilient can-do attitude.
* Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements.