Helpdesk Coordinator - Livingston Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site Salary: Up to £26,000 Join a Team That Values You Are you an experienced Helpdesk Coordinator or a customer service professional looking to take the next step in your career within Facilities Management? This is your opportunity to be part of a company that truly prioritises employee wellbeing and fosters a supportive, positive work environment. What You'll Be Doing: Be the first point of contact for all incoming queries, delivering professional and friendly support. Log, track, and manage helpdesk requests to ensure efficient resolution. Schedule engineers and contractors, keeping clients informed throughout the process. Work closely with clients, contractors, and internal teams to ensure seamless service delivery. Assist with reports, quotations, and admin tasks to keep operations running smoothly. What You'll Bring: ✅ Experience in an FM helpdesk or FM customer service role. Comfortable using IT systems, Microsoft Office, and Teams. Strong communication skills, both written and verbal. ⚡ A proactive, detail-oriented mindset, thriving in a fast-paced environment. Why Join? ✨ Supportive team culture - be part of a workplace that values and encourages growth. Career progression opportunities within Facilities Management. Hard work is appreciated and rewarded If you're looking for a role where your skills make a difference and your career can flourish, apply today