Northern Care Alliance NHS Foundation Trust
We have an exciting opportunity within Posture and Mobility Services for a full time, Apprentice Higher Clerical Officer to join our dedicated admin team based at Callaghan House.
You will be supporting a team of professionals, clients and manager in enabling the provision of equipment for HMR and Bury residents.
If you are enthusiastic and motivated we would like to hear from you.
You will provide admin support for PMC including secretarial and reception duties within the department. You will register and maintain patients' clinical records on the Patient Records System and other IT systems and fulfil a central, co-ordinating function on behalf of the PMC Service. You will also work to agreed policies, protocols, guidelines and standards. Your performance will be monitored at agreed intervals.
Main duties of the job
1. Efficiently operate the photocopier/scanning machine, answer machine and e-mails;
2. Undertake secretarial duties in the provision of clinical correspondence and reports, including typing and preparation of reports using Microsoft Office and other IT software systems;
3. Arrange suitable clinical appointments in accordance with patients' choice and send out confirmation letters to patients;
4. Respond pro-actively to patients' telephone queries regarding appointments in a busy and demanding office environment;
5. Ensure all patients' details are recorded and maintained accurately on the PMC Patient Management System;
6. Input and complete basic triaging for referrals;
7. Provide cover for colleagues on annual leave or sick leave ensuring the provision of a flexible, effective and efficient service is maintained;
8. Co-ordinate the booking of interpreter services where required;
9. Liaise with the service approved repairer and raise collections and repairs as required.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Person Specification
Knowledge, Training, Experience
* Experience of working in an extremely busy office environment
* Experience of working flexibly and switching between demands
* Knowledge of IT systems
* Knowledge of medical terminology
* Experience of working as part of a multi-disciplinary team
* Experience working within the NHS
* Previous experience working on a reception desk
* Knowledge of IT systems used within the NHS
Qualifications
* GCSE level C or above in English and maths or equivalent
* RSA 3/OCR or equivalent in typing or word processing
* ECDL or equivalent
* NVQ level 3 Clerical Administration / or equivalent experience or willing to work towards completion.
Skills and Abilities
* Ability to produce accurate typed documents
* Ability to use the Microsoft Office package competently including Word, Excel, Access and PowerPoint to produce reports, correspondence, spreadsheets, tables, charts and presentation materials
* Ability to data input accurately
* Excellent customer relations
* Ability to work effectively without supervision
* Ability to prioritise own workload
* Ability to produce work of a high standard to tight deadlines
* Ability to communicate with a wide range of people, including clinicians, managers, patients and people from other organisations
* Highly competent IT skills
* Ability to generate ideas and put them into practice
* Willingness to learn new IT systems as required
* Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Northern Care Alliance NHS Foundation Trust
Posture and Mobility Centre Service Lead
#J-18808-Ljbffr