Senior Customer Services Executive Chelmsford BasedSalary: £30,000-£32,000Are you an experienced Customer Services professional with a passion for delivering exceptional service and driving process improvements? We are looking for a Senior Customer Services Specialist to ensure seamless order management, customer satisfaction, and operational efficiency in a fast-paced environment. Key Responsibilities: Support the Customer Services Manager and lead the team in delivering a first-class customer experience. Oversee order management processes, ensuring customer orders are booked promptly and accurately. Build and maintain strong relationships with key accounts, supporting business growth and customer retention. Act as the voice of the customer, collaborating with internal teams (Sales, Operations, Supply Chain, Credit Control, Trade Compliance, and Logistics) to resolve issues and improve the customer journey. Identify and implement process enhancements to improve efficiency and customer satisfaction. Work cross-functionally to remove obstacles affecting the customer experience. Assist with customer service projects and provide support on continuous improvement initiatives. About You: Strong experience in a Customer Service or Order Management role within a manufacturing/engineering/technical environment, ideally in an international setting. Strong customer-first mindset, with a passion for continuous improvement. Excellent communication, negotiation, and influencing skills —both verbal and written. Ability to prioritise tasks under pressure and work to tight deadlines. Proficiency in ERP and CRM systems (SAP or equivalent) and advanced Microsoft Excel skills. Highly analytical, detail-oriented, and process-driven. Self-motivated, adaptable, and able to work both independently and as part of a team. This is a fantastic opportunity for a proactive and customer-focused individual to make a real impact within a high-performing team.