Our 999/101 Contact Handlers are the public’s first point of contact with us and a reassuring voice when people need one most. Choosing to become a Contact Handler means you’ll be working in our contact centre aiding the front line by asking the right questions to determine the best course of action.
Even though we’re one of many regional forces, there’s only one Sussex Police. Join us, and you’ll impact more lives than just your own in this role, as your shifts could include taking a report of a missing person, responding to a burglary, supporting someone in crisis and much more.
In return for your passion and dedication, you could start earning a salary of up to £37,905 (full-time working hours) and we’ll support your aspirations within the contact centre or across the force.
Keep reading below to find out if this role is right for you.
We are proud to protect our county. We are Sussex Police. Are you?
If you’re a keen listener and problem-solver, resilient, empathetic, patient and calm under pressure, you’re who we’re looking for to help keep Sussex safe. These are not your typical 9-5 call centre enquiries – we receive around 70,000 a month. Emergency 999 and non-emergency 101 calls, online reporting, social media, and the responsibility of despatching Police Officers and other resources – when an incident happens, people of all ages and backgrounds turn to you. Quick-thinking and your ability to multi-task will make all the difference as you support the caller, ask questions, listen for vital details, and record accurate information.
Finding the balance between compassion and not being emotionally involved can be challenging, but you’ll receive the training and support to make it possible. This is a fast-paced career where no two calls or shifts are ever the same, but it’s also incredibly rewarding. Your actions and response will make tangible impact on our communities.