Registered Manager - Qualifications and Skills We are currently looking for a registered manager who will be responsible for the efficient and effective management of home care services, ensuring the delivery of highest quality care standards. This role involves leading and managing a team of care workers, maintaining compliance with regulatory standards, and ensuring client satisfaction and safety. SVQ (4) Care Services / PDA Leadership and Management for Care Services - Level 9 Excellent communication skills, both verbal and written, with the ability to interact confidently with clients, and team members. Demonstrable experience in a managerial or supervisory role within the care sector Knowledge of relevant legislation, regulations, and best practice guidelines governing care services in Scotland. Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire others. Competency in IT systems and software relevant to care management, such as electronic care planning systems (In-house training provided) Registered Manager - Key Responsibilities Service Delivery Management Develop and implement service delivery strategies to meet service users care and support needs including business objectives. Monitor service performance metrics and ensure adherence to service level agreements (SLAs). Identify areas of improvement and implement corrective actions to enhance service quality and efficiency. Provide strong leadership to the staff team, fostering a culture of teamwork, professionalism, and continuous improvement. Recruit, train, and supervise staff members, ensuring adequate staffing levels and adherence to relevant policies and procedures. Manage staff performance, conduct regular appraisals, and provide support for professional development. Registered Manager - Leadership Lead and motivate a team to achieve performance targets and deliver exceptional service. Provide coaching, training, and support to team members to enhance their skills and capabilities. Foster a positive work environment that encourages collaboration, innovation, and continuous learning. Client Relationship Management Build and maintain strong relationships with service users to understand their needs and expectations. Act as the main point of contact for client inquiries, escalations, and feedback. Proactively address client concerns and work towards resolving issues in a timely manner. Service Delivery: Oversee the assessment, planning, delivery, and review of care services in accordance with service user needs and preferences. Monitor the effectiveness of care provision, gathering feedback from service users, families, and staff to identify areas for improvement. On-Call duties to cover emergencies Communication and Stakeholder Engagement Maintain effective communication channels with service users, their families, advocates, and other relevant stakeholders. Act as the primary point of contact for external agencies, such as social work departments, health professionals, and advocacy services. Represent the care service at meetings, conferences, and other forums to promote awareness and understanding of its role and services