We are looking for Advice Workers to join our team. You will have an interesting and rewarding role giving advice on a range of topics including benefits, housing, debt, family issues and employment. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will have the opportunity to gain a broad knowledge in a range of topics as well as developing your skills and experience. You will be supported through an extensive initial training programme, and continuous professional development is encouraged during your time with us. What is important to us is that you:
* Want to advise and help a broad range of people, particularly those who are disadvantaged
Have good communication skills and are comfortable talking to a diverse range of people, over the phone and face to face
* Are able to build positive relationships with clients, colleagues, volunteers and external contacts
* Willing to have difficult and/or sensitive conversations
* Have a practical and common-sense approach with the ability to manage others' expectations
* Are enthusiastic about learning and gaining new skills, knowledge and experience
* Wish to achieve a good standard of work
* Are organised and able to prioritise and meet deadlines
* Have a competent standard of written English that will allow you to complete comprehensive case records, produce correspondence, such as emails and letters, and complete forms on client's behalf
* Have a competent standard of maths/arithmetic that allows you to complete basic calculations such as benefits checks and income and expenditure reports
* Are able to research information and are keen to solve problems
* Are confident in using IT systems
* Are interested in the work of CAB and associated social policy issues
Citizens Advice Scotland
At Inverness, Badenoch & Strathspey CAB we are a friendly team of over 80 employees and volunteers working across 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Are you an individual who is enthusiastic about gaining new knowledge and learning new skills? Maybe you are at the start of your career, returning to work after a break or simply looking for a change in direction.