Job summary Broadstairs Medical Practice is looking to recruit a Full time/ Part time Receptionist/Administrator with excellent customer service and organisational skills into our friendly administration team. Main duties of the job Able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients About us A medium size practice with approximately 7500 patients in the beautiful coastal town of Broadstairs, Kent. We are forward thinking, innovative and patient focused We recognise that the quality of our work is driven by the quality of our people We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role Date posted 07 April 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 1 years Working pattern Full-time, Part-time Reference number A2988-25-0000 Job locations The Broadway Broadstairs Kent CT10 2AJ Job description Job responsibilities Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance of written protocols Pulling/filing notes for surgeries and update as necessary Filing post in medical records Photocopy as requested Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone Have working knowledge of telephone/bleep system, during and after hours. Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Performance/Professional Development To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice. To participate in regular appraisal meetings. To participate in regular team meetings. Working with Patients To work in partnership with our patients to help them achieve better health outcomes. To offer a polite, friendly and efficient level of customer service to all our patients. Dignity and Respect To treat patients, colleagues and visitors with dignity and respect at all times. To follow the safeguarding protocol to ensure safety of Practice vulnerable population Feedback To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team. CQC To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients. To offer suggestions to the Managing Partner on how we can improve, progress and develop all processes relating to CQC. Job description Job responsibilities Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance of written protocols Pulling/filing notes for surgeries and update as necessary Filing post in medical records Photocopy as requested Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone Have working knowledge of telephone/bleep system, during and after hours. Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Performance/Professional Development To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice. To participate in regular appraisal meetings. To participate in regular team meetings. Working with Patients To work in partnership with our patients to help them achieve better health outcomes. To offer a polite, friendly and efficient level of customer service to all our patients. Dignity and Respect To treat patients, colleagues and visitors with dignity and respect at all times. To follow the safeguarding protocol to ensure safety of Practice vulnerable population Feedback To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team. CQC To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients. To offer suggestions to the Managing Partner on how we can improve, progress and develop all processes relating to CQC. Person Specification Qualifications Essential GCSE Grade C or equivalent in English and Maths Good standard of general education Experience of working with the General Public Excellent communication skills (written and oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Desirable Experience of reception work Experience of working within General Practice Knowledge of EMIS IT system Person Specification Qualifications Essential GCSE Grade C or equivalent in English and Maths Good standard of general education Experience of working with the General Public Excellent communication skills (written and oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Desirable Experience of reception work Experience of working within General Practice Knowledge of EMIS IT system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Broadstairs Medical Practice Address The Broadway Broadstairs Kent CT10 2AJ Employer's website https://www.broadstairsmedicalpractice.nhs.uk/index.htm (Opens in a new tab)