Social network you want to login/join with:
Parking Representation Officer, London Borough of Lambeth
Client: London Borough of Lambeth
Location: London Borough of Lambeth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 0af18f855ece
Job Views: 54
Posted: 24.01.2025
Expiry Date: 10.03.2025
Job Description:
Job Category: Technical
Location: Lambeth Town Hall, London Borough of Lambeth
Hours Per Week: 35.00
Start Date: Immediate start
Start Time: 09:00
End Time: 17:00
Salary: £19.05
This is a hybrid role, mostly working from home. We require at least 5 years in parking and 2 years in customer service or administration. Cover officer on secondment. Cover required to assist with increased workload.
Purpose of Job:
The post holder will be responsible for investigating and responding to all challenges, representations, and appeals received at all stages of the statutory process regarding Penalty Charge Notices (PCNs), the removal of vehicles, and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures, and legislative responsibilities. The post holder will ensure high-quality responses to set productivity targets and produce work to a consistently high standard often to strict and tight deadlines.
Responsibilities:
1. Prioritise and manage own workload and tasks in response to changing demands from management.
2. Investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision.
3. Deal with transfer of liability in change of ownership or contract hire, payment-related enquiries, and enquiries or representations with payments attached.
4. Ensure all correspondence is replied to in accordance with best practice and in plain English.
5. Meet or exceed daily quality and quantity performance standards.
6. Request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies.
7. Administer and respond to Charge Certificate correspondence in line with quality and performance standards.
8. Liaise with the County Court to administer Witness Statements and Late Witness Statements.
9. Liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and administer the bailiff returns process.
Experience:
1. At least 2 years' experience of working in customer service or administration, composing formal letters and correspondence.
2. Experience of analysing data and carrying out investigations to inform decisions.
3. Experience of working within a busy, target-driven environment and effectively prioritising and managing own workload.
4. Experience of using computer systems and databases.
Knowledge:
1. Working knowledge of the services that fall under the Environment portfolio.
2. Knowledge of the key systems used in Environment, particularly Liberator.
3. An understanding of legislation and statutory processes across the portfolio, especially in areas with high volumes of contact such as parking.
4. Strong grasp of plain English concepts and ability to demonstrate this in verbal and written communications.
5. Proficient in the use of the Microsoft Office suite, particularly Word, Excel, and Outlook.
#J-18808-Ljbffr