Title: Senior Customer Service Executive
* Role: Permanent, full-time, office-based
* Salary: £31,000 pa
* Holiday: 22 days (plus bank holidays)
* Working hours: Monday to Friday 09:00 – 17:30
* Location: Cardiff
The Client
Our client specialises in providing property finance solutions, including bridging finance, residential finance (including ex pat, buy to let, and private bank mortgages), commercial finance, portfolio loans, business finance, development finance, complex income and second charge mortgages. These are advised on by our internal broker team, or by one of our external broker partners
As a Customer Services Executive you will be part of a small team delivering outstanding customer service to new and existing clients in our Cardiff office. The main purpose of the role is to handle and convert inbound leads, use outbound contact strategies to convert these enquiries, and be the first point of contact for incoming enquiries.
Whilst the role does not require previous financial knowledge or experience, it is important that you are willing to learn and understand the financial products we offer, to be able best assist with client enquiries.
Responsibilities:
* Manage and respond to new business enquiries, across various communication channels (including telephone, text message, online chat and email), both inbound and outbound
* Answer incoming calls from new and existing clients
* Take details of va...