Nurtur Ltd is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.
One of our brands, Know Your Market, is an expert provider of mystery shopping, market research, and customer feedback to companies in various sectors. We are recruiting for an Administration Assistant (Insights Support) to join their team.
Responsibilities
* Report to the Head of Know Your Market. Ensure that 100% of mystery shops are completed and submitted to the client by the agreed target day.
* Allocate all mystery shops to mystery shoppers on our database within the monthly targets set.
* Liaise with mystery shoppers daily to ensure project delivery for our clients.
* Occasionally communicate with clients directly regarding their programmes and any queries they may have around mystery shop delivery.
* Resolve or escalate all incoming items from clients about their mystery shopping programmes in a professional and timely manner.
* Complete and validate mystery shops.
* Take ownership of any customer contact requiring action, providing clear messages to other team members as needed.
* Implement all new customers through their project creation on our software platform.
* Work proactively with the Head of Department to improve efficiency in the delivery of client programmes.
* Complete calls on behalf of our clients for customer satisfaction surveys.
About You
* Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
* A keen eye for detail.
* IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
* Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
* Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively.
* A strong sense of accountability; seeing tasks through to completion.
Qualifications
* Computer skills, administrative experience, and phone etiquette are essential core skills for this role.
* Proficiency in Microsoft Office.
* Strong organisational skills are crucial for managing administrative tasks effectively.
* Experience in data entry, clerical work, and office operations is highly beneficial.
* Previous office experience and familiarity with market research and customer service are advantageous.
We will consider applications from candidates wanting either full-time (37.5hrs) or part-time (minimum 22.5hrs/week).
Please note we are unable to offer sponsorship; therefore, you must already hold the right to work in the UK indefinitely.
No agencies.
Job Types
Full-time, Part-time
Pay
£22,308.00 per year
Benefits
* Casual dress
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Store discount
* Work from home
Schedule
* Monday to Friday
Education
* GCSE or equivalent (preferred)
Work Authorisation
* United Kingdom (required)
Work Location
In person
Reference ID
AAKYM1024
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