1. PURPOSE OF JOB
To provide an efficient and responsive HR Operations service, acting as first point of contact for all HR Operations queries, providing advice and guidance to managers and staff across the Council
Working as part of the HR Operations team and HR & OD service ensuring that an effective, timely and joined up customer service is provided to managers, employees and members across the council.
2. PRINCIPAL ACCOUNTABILITIES
Service Delivery
Act as first point of contact for all HR Operations queries, providing customer friendly advice and guidance to managers and staff across the Council
Coach Managers and employees through the advice and information given, helping them feel more confident to handle some matters independently in future.
Log incoming enquiries, categorising them accurately to provide performance data.
Ensure that information given to customers is up to date. Highlight any need for further communications or updates on a subject.
Liaise with HR Operations Specialist - HR systems & support regarding the location and accessibility of information particularly in regard to HR Operations activity and HR intranet information, making suggestions to improve ease of access
Maintain accurate HR & Payroll data through timely recording and upkeep of information on both the HR Information system and manual files. Ensure control processes are followed and maintain a complete audit trail of all changes. In the case of the HR Informatio...